Servy is our service-operations layer for installations, commissioning, post-sales and field operations. It turns every request or event into a trackable ticket with SLA, warranty, vendor, technician, checklists, spares, expenses and escalations in one flow.
Requests come in from customers, field app, call center, or automatically from Spectra events. Every request becomes a structured ticket with full context.
Servy checks the asset's warranty status, AMC terms, applicable SLA and preferred vendor — automatically tagging the ticket with the right parameters.
Based on rules (skills, location, availability, vendor contracts), Servy assigns the ticket to a technician or vendor and notifies them via mobile app.
The technician or vendor executes the job using OpsForms checklists, logging time, parts, readings, photos and outcomes against the ticket.
If SLAs are breached or tickets are not actioned in time, Servy escalates to the next level as configured — without manual follow-up needed.
Closed tickets capture cause codes and resolution data. Reports show SLA performance, vendor scores, repeat issues and cost per asset.
Temperature, door and power monitoring across refrigerated assets.
OEE, downtime, machine states and line performance monitoring.
Process parameter monitoring and compliance dashboards for plants.
DG, pumps, HVAC and lighting asset monitoring across sites.
Equipment telemetry and environmental safety parameter monitoring.
Wind, solar and substation monitoring with performance analytics.